our products are subject to strict quality control. Should a product nevertheless not function properly, we regret this very much and ask you to contact our technical service directly: Help Center
In addition to the statutory warranty, we grant you an extended manufacturer's warranty for certain products identified by us in accordance with the following warranty conditions:
- ANSMANN AG guarantees the freedom from defects, usability and durability of the materials used during the respective warranty period.
- The warranty period begins on the date of purchase of the product and is valid throughout the European Union. The exact warranty period can be found in the product description.
- Warranty claims must be made immediately after becoming aware of the defect within the warranty period.
- ANSMANN AG will fulfill a justified warranty claim at its discretion, free of charge, by repair or replacement within the warranty period. In case of replacement, the old product will be replaced by a product of the same kind, quality and type. If the product concerned is no longer manufactured at the time the fault is reported, ANSMANN AG is entitled to supply a similar product. Replaced devices or parts of devices become the property of ANSMANN AG. The warranty services do not cause an extension of the warranty period, nor do they initiate a new warranty.
- Warranty claims are excluded in the event of damage caused by:
- improper handling
- normal wear and tear
- exposure to chemicals
- force majeure
- interventions not carried out by our technical service
- unauthorized repair attempts
- failure to observe the operating instructions
- failure to observe the safety precautions applicable to the product
- use of force (e.g. impact, shock, drop).e.g. impact, shock, drop)
- shipment in packaging that is not safe for transport
In addition, accessories that are not part of the basic equipment of the product are excluded from the warranty.
- In the event of a justified warranty claim, please send the defective product, enclosing the relevant service card and proof of purchase, in a prepaid package to the following address:
97959 Assamstadt - Germany
- The warranty granted is in addition to and does not affect your statutory rights.
- The warranty applies only to non-commercial use of our products.