E-bike retailer
Your help center. We are very happy that you are part of our cycling network. For you as a local specialist, we have set up a wide information area where you can find out in detail about the common methods of solving problems.
Frequently asked questions
We'll answer everything you want to know.
Where can I find the AWB number on my battery?
“Battery on” appears on the display before you start the journey. What can I do?
The light is on when the battery is on. When the dynamo is on, the light does not come on. What can I do?
The motor is running but has no propulsion. What can I do
The motor makes noise when pushed backwards. What can I do
The dynamo heats up after the battery is switched on. What can I do
There is no assistance when pedaling. What can I do
Your product doesn't work — what to do?
Returning
Of course, we will help you as quickly and easily as possible in case of a complaint.
Please include a copy of the proof of purchase with all returns.
Please include a copy of the proof of purchase with all returns.
